What is up with Createx?

[quickchange]

I ordered new paint and just opened it. UGH

I knew they changed some of their colors and color names.

Every new bottle of paint is super thin, almost as if it is watered down.

Anyone else experiencing this?

[mayhem]

sorry quickchange havent used createx .....

Hi quick-- I've never used Createx..I started in with AquaFlow years ago & I've stayed with it. Hope you're having a good weekend!! We're having a Norther blow thru here & it's pretty darn cold..not going to freeze, but I don't want to get out in it & I have to make a little jaunt to get to work..thank goodness I'm in an indoor market..It should be toasty warm & packed with people today..have a good one--

[gtech]

Maybe that they listened to all the people saying it was too thick...

Two days ago, what I bought is the Airbrush Restorer, and I noticed the look of the bottle was changed.

But I don't buy any more Createx paint, so I can't say either.

Gilles

[aixguy]

CQ is this autoair or normal createx. I think with all the fantastik thinning going on, they changed their reduce for AA. The other thing that could have happened is the Paint froze in transit and has seperated Call the tech line at Createx on Monday and see what they have to say.

[redneck]

Monday is a holiday, will they be working?

sandstone ray

[egneg]

I think they reformulated the createx at the same time as the AA. I was in the store the other day and noticed they have a new label. The color I needed still had the old label so I can't say for sure.

[quickchange]

Thanks everyone.. I appreciate it..

I am going to call them on Monday..

The new bottles I have are the Createx fabric paint. not AA.
It seemed thin when I looked at it, but when I tried spraying it I nearly lost my mind.. Here I am with customers waiting for tags and bang the paint is so frigging thin I had a he$$ of a time getting it NOT to spider. On the shirts it was not much better. At first I thought I had water in my lines it was so bad.

Really not happy.. I hate the new purple and the phalo blue (now bright blue) is not even close to the old color.. I may have to switch to Aqua Flow.. Just have to find a supplier.. Just what I need when starting up a new business.. problems with the paint I have become accustom to..

Will let you all know..

Darla.. This weekend has been UNFRIGGING believeable... !!!!!!!!!

What does that mean Quick-- good or BAD???? Oh!! I hope GOOD!!! Mine wasn't quite as good as last weekend, but I'm catching up on back rent & I'm buying all kinds of new supplies.... Ran right into a source for carpet remnents & I haven't had them for a long time. Trucker caps too-- they go real well for me. It will stay good now thru Mother's day & then will probably fall off again-- I'm beginning to see a pattern here.. I still feel blessed to have my business regardless of how times are.. People have been very good to me also, that makes everything go so much smoother.. Darn it's cold here!! It stayed in the low 40's all day long.. Those Canadians have sent all this nastiness down my way --& you know I know who you are!!!--I'll get back to you with a telephone # for AquaFlow..Lovely people & they always got me my paint even when I was working in timbucktoo. Anxious for you to fill us in a little more clearly on how your weekend was--you must be very tired or aggitated cause you're not making sense.. -- I'm going to download photos now to see if I have anything to post-- I've rested for a hour now-- & I can't remember a single shirt I painted.. I don't make sense either!!!

[mayhem]

here aqua flows #..1 800 335-2710... I had to go to an old post of mine that darla gave it to me......

[gtech]

Darla, would you believe I once almost moved down to USA. One of the reasons was the weather.

It wouldn't be the reason anymore

Gilles

[army]

Hey quickchange, please post what you find out from them on Monday. I find it strange that they have also redesigned their web page yet it isn't completed. There is more info on there now then a week ago though. I called there the other day because I have some opague blue ( old label ) that is not workable no matter what pressure or thinning process you use. Anyways she said there is a reducer that they make, but I don't see it on their web page as a medium. She was very specific that it was called reducer and not extender or retarder. I am wondering why there is alot of confusion and change going on there. Anyways keep us informed on what you find out about the new paint.
Thanks

[codepunk]

40's must be nice, we just had a couple of -20 yes below zero evenings with
near 30 mph winds pushing the wind chill into the -40 range, bring on some of that global warming....Actually it is much nicer now this evening, 0 deg showing right now..

[mayhem]

I think were in the mid 50's ...

[quickchange]

Hey everyone...


Just an update to say I have no update!

#$#$Q$%@#$%$#%@

Okay, emailed everyone, including Aqua.. NO replies except from Dixie.
The answer I got was useless. "yes, we noticed that it is thinner and maybe that is so it will flow better with the smaller nozzles"

Going to try and call today.. I hate the phone, but I am desperate.

Maybe Don would know what is up.

Will get back to you on this.

E-Mail Craig at Createx he is usually pretty good about answering
I'll ask Ray at Beyond 6 he talks to him pretty often
Aqua Flow quickchange they have a number on their web site you can call to order.
I'll see what I can find out.


Are other folks experiancing the same thing with Createx?

[quickchange]

OK

Finally!

Some sort of an answer.


The nice lady from Createx informed me of the following:

As most of us know they changed and dropped some of the colors.
Second they did change the formula in both the createx airbrush colors and auto air to allow the paint to flow smoother. Claiming has nothing to do with the "fantastix" issue.

With regard to the problem I am having (and many others out there, from the sound of it) Createx did change the formula and "some of the first batches came out toooo thin", however, I was told that this has been taken care of and the next batches are better. She went on to say that the longevity of the paint should not be affected either way as long as it is heat set properly. Createx will not replace the bad bottles, they say I will have to go to my distributor for that.

So now at least I know I am not losing my mind; I will figure out how to best deal with this issue.


Dear Don;

Just saw your post regarding this matter. As you can see I spoke to someone just now.. Between me and you, this is very upsetting. Just starting out in a new adventure and bang. As always thank you for helping us all out. Anything you find out is of interest to me. My business and my Customers are very important to me. If I have to change paint brands I will in a heartbeat!

Are they authorizing the distributors to replace the bad product or refund your money?

I would do two things Quickchange

1) go to the product review board and submitt a review on createx's new paint so others will not go thru what you have just gone thru.

2) Call Aqua Flow this morning and order paint

As for the new Auto Air have they tested the paint with its new wetting agent over any lenght of time? Have they painted someones car, bike and seen how it holds up over 2,3 or 5 years is a question that comes to mind.

Oh!! Qc--what sad, sorry luck you sometimes have..& it's just so expensive.. I suppose we're talking quarts aren't we?? I'm not sure you can tough it out with a bad product though..I was ordering parts & thought I'd save money & effort by getting a qrt. of black Createx at the same time..It still sits on the shelf (3 yrs. now) because I thought it was such an ugly shade of black (I saw gray in it)..& it worked strange too..Aqua Flow is blowing me away with some of their intense colors--I can't live without Blue pure, Red pure, White & silken Black..I would just almost prefer not to be an airbrush artist if I can't work with those!!! Listen to that statement--I think I feel a tantrum coming on!!! Must be the weather!!--I'm still of the belief that things will level out for you & your business will start to flow smoothly..obviously not today--but soon..Change your product & you won't have this problem to deal with again..

I'm trying to find out if createx has authorized distrubitors to refund folks money and pay for shipping the product back to the distrubitor. Let you know when I hear something.

Sorry Quickchange hang in there.

From Createx Rep to Will at Dixie Art, I asked Will to look into it below is what he got. Make of it what you will.
1 800 335-2710 aqua flows phone number


"Createx has come up with a new formula that allows for the same pigment load in a less viscous binder. This allows the paint to be sprayed more easily by small diaphragm compressors and through smaller orifice airbrushes. The problem was that some of the airbrush artists are spraying at pressure up to 100 lbs, which blew the color all the way through the shirt. We recommended reducing the air pressure and it worked fine. It handles the same in every other way. The problem with T-shirt paint in the past was its heavy viscosity. The new formula allows the paint to flow more evenly and the user has far more latitude in applying the product. Some users were so set in their ways they didn’t like the change. We went back and increased the viscosity some to help in the learning curve transition. There is nothing wrong with the original product. It actually has a greater range of use. The adjusted colors are still less viscous than their predecessor.

The only colors affected are transparents. Tell the user to reduce their air pressure if they are having problems. The formulas will change over time. When the original formula was released it was tweaked several times. As we get feedback, we will tweak the new formula as well. As far as replacing product, the replacement would still be different. I asked Jim at Createx to issue a written explanation that can be used by his staff and suppliers. I didn’t realize that they had not done so.

We have actually had very little response from the field. One e-mail said it was too thin and the other said it was still too thick."

John T. Weber

[quickchange]

OK Mr. Don that tears it!

Thank you soooooo very much for getting this information back to me.

I called Aqua flow and the young lady is sending out the information to me asap. I will be changing over my entire line.

I would call dixie back to take the paint back but by the time I pay the shipping and that restocking fee, I might as well just keep it and let someone have it to play with. No, NO. I am done.

Darla, I hear you girl.. I already use the Aqua Flow white and Silken Black. Love em. One of the two biggest reasons I stayed with Createx once I got used to it was because I could order it easy and also pick it up local if I got in a pinch. I am internet spoiled, I order a lot of stuff at 12a.m. lol

The line of bull that they (createx) is spreading is not what I want to hear. Adjust my psi.. for cripes sake, I spent a better part of a year learning how to spray tags at 50/60 psi so I would not have to change my settings for shirts or tags. I spray almost all of my stock stuff at 60 psi. OH OHHHH and okay, 3/4 of my stock is old Createx and now the new stuff.. What everytime I want to use the new stock I have to run back and change my psi ??? and then run back and change it again to go back to the other stuff.. NOOOO nnnooo Then to say well if it was exchanged would still be yet another vicosity.. FORGET it! Some customer support! HMPF

Mr. Don, I will do as you asked. I think other should know also.

Other than that.. finished up my rush shirt order today 15 shirts front and back .. whew one rush down and two to go.. LOL OH and Darla.. LOL Black and white design. all Aqua Flow.

HUGS everyone..

Looks like you've got things well under control!!--Good to hear about all those shirts--I'm working on some orders myself right now.. I work a few minutes, then check on the Olympics coverage & then check in here..It makes the evening enjoyable..I'm working on some jobs that I've put off for way too long.. If you can get into the habit don't put anything off-- It's awfully hard to come back to jobs like this & then I usually give them a price break because they've been so patient..not so much any more though!! I'm starting to smarten up..It's a shame all this happened to you, but these things usually only happen once, & maybe you've saved someone else the heartbreak..if nothing else you've show you're tough!!

[Timothy Swift]

I use Createx paint and this is the first I have heard of any change.
What is the nature of aqua flow?
Does it need to be thined?
Does it have a binder to be added?
Will it spray in smaller tips?
Can I spray on t-shirts?


Thanx,
Tim

It's the T Shirt paint most T Shirt artist use Tim
Passche VL, Iwata Eclipse problay the most commonly used t shirt airbrushs it sprays fine thru those. www.aquaflow.com for more info
As to why no one knows about this I can't answer, you'll have to ask createx.

This is some interesting info.....I hadn't heard of any changes with the Createx tee shirt paints until now.....I started using AquaFlow many years ago and then switched to Createx because I was havin issues with Aquaflows white and black paint.....been usin Createx ever since.

Since I don't do too many shirts anymore my large inventory of Createx paints have gotten old and don't spray well anymore.....I was fixin to order some paint and had decided to switch back to Aquaflow for their black and white i've heard so much about over the past year or so but I was gonna keep using the Createx colors.....sounds like I need to forget that idea and switch back to Aquaflow completely.....Hmmmmmmm.

I'd like to hear more about this issue before I order anything.....i'm in no hurry so i'm just gonna keep checkin this thread for alittle while to see what others are runnin into with the "New and improved" Createx line...lol

Thanks for the info.

[gtech]

I don't wan't to be negative, but if Createx begins to play with the paint thickness, it will be even harder to use for a beginner than before.

Having to find the correct pressure was a problem for me when I started airbrushing, so having to find the correct pressure depending on the color or the batch of paint could be a real nightmare for a real beginner.

Gilles